General
Items and Delivery
- What kinds of brands or genres of clothing do you carry?
- Is it possible to rent small items such as neckties or accessory wigs together?
- When is the earliest I can receive my order?
- I haven’t received my item. Who should I contact?
- Can I have the hem adjusted or the size altered?
- If the size you received does not fit, can you exchange it?
Ordering, Delivery, and Cancellation
Return and Cleaning
- If the size you received does not fit, can you exchange it?
- What should I do if I stain the item with food spills or cosmetics?
- Please tell me how to return the item
- Is the return deadline the "shipping date" or the "arrival date"?
- Is cleaning required before returning?
- Please Tell Me About Late Fees
Troubleshooting & Support
- What kind of insurance system is the "Anshin Compensation Pack"?
- I haven’t received my item. Who should I contact?
- Are there any precautions for cosplay?
- What should I do if I stain the item with food spills or cosmetics?
- What happens if I damage a costume? Will I be charged for repairs or compensation?
- Please Tell Me About Late Fees