I haven’t received my item. Who should I contact?

Please be sure to check the "tracking number" provided in your shipping confirmation email, and contact either the shipping carrier or our store as appropriate.

First, please use the "inquiry slip number" for Yamato Transport listed in your shipping confirmation email to check the current delivery status of your package. By entering the slip number on Yamato Transport’s official website or app, you can easily get the latest delivery status.

If the item is in transit: If the delivery status shows "in transit" when you check, please note that delivery may be delayed due to bad weather, traffic congestion, or other factors. In such cases, contacting Yamato Transport, the shipping carrier, directly will provide you with more detailed information and the latest updates on your package.

If not registered or unknown: If searching with the inquiry slip number shows "not registered" or "unknown," please contact Cloud Closet Customer Support by phone or chat as soon as possible. We prioritize your inquiry and will promptly investigate and address the issue, so please rest assured.