What should I do if I stain the item with food spills or cosmetics?

Do not attempt to clean it yourself; please return the item as is.

If the rental item becomes soiled or stained, please do not try to remove the stain yourself or use bleach or strong detergents. Rubbing the stain or using bleach in a hurry can cause the stain to set into the fabric, making it even harder to remove or potentially damaging the fibers themselves. Additionally, using inappropriate cleaning methods may affect the texture or color of the material. Therefore, if the item gets stained, it is safest to return it in its current condition.

When returning the item, please fill out the included "Check Sheet" with details about the location and nature of the stain. For example, specifying "wine stain" or "foundation stain" will help our professional staff select the most suitable cleaning method and restore the item as much as possible to its original state. We apologize for any inconvenience, but your cooperation will help ensure a safe and pleasant rental experience. Returning the item as is helps maintain product quality and prevent issues.