What happens if I damage a costume? Will I be charged for repairs or compensation?

The response and any costs you may be responsible for will vary depending on the extent of the damage and whether you are enrolled in the Anshin Compensation Pack.

First, if you are enrolled in the Anshin Compensation Pack, you will not incur any additional charges if the item is damaged, as long as the damage can be repaired. We want you to use our service with peace of mind, so our company will cover all repair costs in such cases.

On the other hand, if you are not enrolled in the Anshin Compensation Pack, you will be charged for the actual repair costs incurred in addition to the cleaning fee if the item is damaged. The repair cost will vary depending on the type and extent of the damage, so we will inform you of the details after assessing the situation.

Additionally, if repair is not possible, meaning the item is damaged beyond restoration, you may be required to pay compensation equivalent to the price of the item. Even in such cases, we will explain the situation to you in advance before proceeding. If you have any questions, please feel free to contact us.