Please tell me about the condition and cleaning of the products

Thorough cleaning and maintenance by professional contractors.

To ensure that our customers can use our products with peace of mind, we carry out thorough cleaning and maintenance on all returned products. First, when a product is returned, our partnered professional cleaning contractors carefully wash each item. During the cleaning process, we not only remove dirt but also carry out thorough sterilization to eliminate bacteria and viruses. In addition, deodorization is performed at the same time to remove any unpleasant odors, so we always strive to keep our products in a clean and comfortable condition. 

Furthermore, before shipping the products, our experienced dedicated staff meticulously inspect each item in detail. For example, we check each item to ensure there are no frays or stains on the fabric and that no noticeable dirt remains. We also carefully check accessories such as zippers and buttons to make sure they function properly, and if any problems are found, we take appropriate action such as repair or replacement. Under this thorough quality control, the products are carefully packaged and delivered to our customers. 

We make every effort in our daily quality control so that our customers can feel the cleanliness and comfort as if they were receiving a brand-new product. Our greatest wish is for you to use our products with complete peace of mind.