takumi hiraishi
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Recent activity by takumi hiraishi-
When is the earliest I can receive my order?
If you place your order by 1:00 p.m. on a business day, your order can be delivered as early as the “next day.”For customers residing in Honshu and Shikoku regions, we generally arrange for your or...
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Is membership registration or an annual fee required?
Membership registration is free of charge for both the rental service and the coordination consultation and advice service. There are no admission or registration fees required for signing up, so y...
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I haven’t received my item. Who should I contact?
Please be sure to check the "tracking number" provided in your shipping confirmation email, and contact either the shipping carrier or our store as appropriate.First, please use the "inquiry slip n...
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What should I do if I stain the item with food spills or cosmetics?
Do not attempt to clean it yourself; please return the item as is.If the rental item becomes soiled or stained, please do not try to remove the stain yourself or use bleach or strong detergents. Ru...
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Is the return deadline the "shipping date" or the "arrival date"?
The "date you complete the shipping procedure" is the standard.On the last day of your rental, that is, by 12:00 noon on the 4th day, please be sure to complete the shipping procedure for the item ...
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Can I specify a delivery time?
Yes, you can select one of the following time slots when placing your order.First, if you select "Morning," your item will be delivered early in the day. This is the ideal time slot for those who w...
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What happens if I damage a costume? Will I be charged for repairs or compensation?
The response and any costs you may be responsible for will vary depending on the extent of the damage and whether you are enrolled in the Anshin Compensation Pack.First, if you are enrolled in the ...
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Is cleaning required before returning?
No, cleaning or laundering is not required at all.There is absolutely no need for you to wash, clean, or iron the clothing yourself.In fact, if you attempt these tasks yourself, there is a risk of ...
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Please tell me how the rental period is counted
The basic plan is "3 nights and 4 days".The rental period is a total of 4 days, from the day the product arrives at your location to the day you complete the return procedure. You can use the produ...
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Can I have the hem adjusted or the size altered?
No, we strictly prohibit any alterations or modifications by customers themselves.The products we offer are for rental use only. Therefore, we have strict rules regarding the handling of our items....